At Factor we are involved for several years in the evolution of our processes, technologies and organizational philosophy towards Industry 4.0.

There is a lot of discussion about this term, although to be specific, for us it involves the team's intellectual adaption in the way of doing things and the technological implementation. This is mainly based on automation and digitization, with specific examples in data exchange, cloud computing, artificial intelligence applied to processes, the internet of things (IoT) and 3D printing. In short, we develop our "core" solutions with a better focus on efficiency, sustainability and productivity. This is our mission.

On this path, quality management is of course a cross-cutting dynamic. At Factor, it is essential to interconnect manufacturing systems and processes, something we have achieved thanks to the new ERP system, which has been fully operational since mid-2023, our own Factor Self-Control System and the internal development of an App for managing non-conformities. It should be noted that the current ERP is for us a complete solutions ecosystem, which among other functionalities, allows us to schedule the best production flow and expand the functions of quality control and traceability.

The implementation of these technologies in the management of our Total Quality Management system is therefore an important support to improve our agility and adaptability to change, being able to predict any potential deviation in our production. For example, the integrated system has the ability to prevent the parts manufacturing out of control limits, alerting if the parts we manufacture are in tolerance, between defined safety limits or out of specification.

This new way of managing production, and therefore quality, helps us to maintain higher quality standards, reduce waste and scrap and therefore, to advance in a better efficiency that allows us to compete in the market in better conditions for our customers.

We continue to prioritize professional ethics, transparency and regulatory compliance in all our operations. As part of our commitment to these values, we are announcing the development and implementation of the Whistleblower Channel, a permanently operational platform to ensure that our stakeholders have a secure, effective and immediate means of reporting any irregularities or misconduct in the organization or in our supply chain.

What is the Complaints Channel?

Our Complaints Channel is a digital platform operational as of today, November 15, 2023, that provides our employees, customers, suppliers and other stakeholders with a direct communication channel with Factor to file complaints in cases of non-compliance with regulations, unethical conduct, abuse of power, discrimination or any other action contrary to our values.

Key Features:

• Legal Compliance: Our Complaints Channel complies with all Spanish regulations and laws related to complainant protection and handling of complaints.
• Ease of Use: We have designed the complaint submission process to be simple and accessible, allowing stakeholders to report efficiently and securely.
• Accountability: We are committed to investigating all reports impartially and taking appropriate action if irregularities are confirmed.
• Confidentiality: We guarantee that reports will be kept strictly confidential and that no retaliatory action will be taken against whistleblowers.

How to Use Our Complaint Channel?

Log in to our website and follow the instructions to submit your report anonymously or by providing your contact information, depending on your preference.
Provide specific details about the report, including the date, location and any other relevant information.
Submit your report securely.

Our Commitment

Thank you for trusting us and being part of our commitment to integrity, honesty and professional ethics.

If you have any questions or need assistance in using our Complaints Channel, please do not hesitate to contact our team at this email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Factor participates in the XXIII Advanced Manufacturing Congress.

A few days after the XXIII Advanced Manufacturing Congress, masterfully organized by AFM Cluster and held from October 25 to 27 at the Science and Technology Park of Guipúzkoa, it is time to take stock of what we experienced there.

The Congress brought together brilliant minds and industry leaders to reflect on the future of manufacturing and the disruptive technologies that will shape it. Figures such as Iñaki Gabilondo and Pedro Echenique inspired us with their vision. Exciting topics were explored, from 5G to robotics and sustainability, with speakers from leading companies such as IE Business School, Microsoft, Teléfonica, IBM and Siemens, among others.

The second day was equally exciting, with examples of success in additive technology and discussions on the challenges of strategic sectors such as aeronautics, rail, automotive, energy and defense.

At the close of the congress, we highlighted two elements that we believe are crucial for the future of advanced manufacturing: sustainability and talent management. We learned from the best practices of companies such as Fagor, Ihobe, Airbus and Nidec Arisa. In addition, leaders in people management, such as Lantek, Nidec Arisa and MIK, shared strategies for attracting young talent to their organizations. And Xavier Marcet closed the congress by highlighting the importance of leadership as a catalyst for this talent.

The Congress is undoubtedly a must for all companies looking for a roadmap on strategy, technology and people management for the factories of the 21st century.

Are you ready for the future of advanced manufacturing?

We continue to advance in the comprehensive improvement of our value chain, this time in the Process Engineering department, a cornerstone in the development of manufacturing processes and essential to our customer service.

Roberto joins the operations area, under the supervision of Juan José Ocaña, for the process standardization and automation, as well as the digitization of the plant to Industry 4.0. 
Roberto Andrade holds a Master's degree in Engineering, Mechanics and Materials and a degree in Industrial Mechanical Engineering from the Universitat Politécnica de Valencia. During the last 12 years he has held management and technical responsibility positions in the renewable energy and automotive sectors as head of continuous improvement, head of UAP (Autonomous Production Unit), production supervisor, process engineer or quality engineer.
This experience and his skills in data analysis and development of digital tools offer Factor's project a valuable capacity to manage and innovate our processes.

Welcome Roberto!